Billing & Subscription Terms

Effective date: October 18, 2026 for accounts opened before September 18, 2026; on acceptance for accounts opened since · Last updated: September 23, 2026 · Previous versions

These Billing & Subscription Terms are part of, and are incorporated into, the Terms of Service (https://app.purvago.com/legal/terms), including its dispute-resolution and limitation-of-liability provisions, and govern paid subscriptions to PurVago, the platform operated by PurVago LLC, a Florida limited liability company ("we", "us"). Where these terms and the Terms of Service differ on fees, billing or cancellation, these terms control.

1. Plans and seats

PurVago is offered in tiers (Solo, Team, Business), each including a set number of user seats and features. Current pricing and inclusions are shown on the Billing & Plan page of the web app (app.purvago.com/billing) and at https://purvago.com. Additional seats, where offered, are billed at the per-seat rate shown at purchase.

Where you buy. Plans, plan changes, add-ons and texting numbers are bought and managed only on the web app's Billing & Plan page. The PurVago app for iPhone and iPad opens that page in Safari and sells nothing itself; nothing is bought through Apple or the App Store, and Apple does not bill, manage or refund PurVago subscriptions.

Solo job allowance. The Solo plan includes up to 40 jobs a month. When a Solo account reaches that limit, new jobs wait until the next month unless the owner upgrades to Team on Billing & Plan. Nothing moves you to a higher plan or charges your payment method without you choosing it there.

Add-ons and upgrades. Optional add-ons (Purvago Academy, White-label branding, Hiring & payroll) are billed with your plan at the price shown when you turn them on, and can be turned off at any time from Billing & Plan. Turning on an add-on, or upgrading to a higher plan, outside a free trial charges the payment method on file immediately for the prorated remainder of the current period; turning an add-on off credits the unused part of the period to your next invoice. Business plans include all current add-ons. Some add-ons connect services you hold directly: the Hiring & payroll add-on works with your own Gusto (payroll) and Checkr (background checks and drug screening) accounts, which those companies provide and bill under their own terms; the add-on covers the connection and the in-app tools built on it.

Texting. Team and Business plans include a monthly allowance of texts sent from a PurVago-issued number (200 and 500 a month). Texts beyond the allowance cost 4¢ each and are added to your next invoice; the count resets on the 1st of each month. A PurVago number is turned on from Billing & Plan. Companies can instead connect their own Twilio account, which Twilio bills directly.

2. Free trial

New subscriptions may include a 14-day free trial. A valid payment method is required to start the trial. Before the trial starts we show the plan price and the date of the first charge. Unless you cancel before the trial ends, your subscription automatically converts to a paid plan and the payment method on file is charged the applicable fee. You will not be charged during the trial. You can cancel at any time during the trial from Billing & Plan at no cost.

3. Billing, renewal, and authorization

Subscriptions are billed in advance on a recurring monthly or annual basis, depending on the interval you select. By subscribing, you authorize us (via our payment processor, Stripe) to charge your payment method the recurring fee, plus applicable taxes, at the start of each billing period until you cancel. Subscriptions renew automatically at the then-current rate unless cancelled. For annual terms, we email your admin address a renewal reminder at least 30 days before the renewal date.

4. Cancellation

You may cancel at any time from the Billing & Plan page or the billing portal. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not provide prorated refunds for partial periods except as stated in Section 5 (the add-on credit in Section 1 is a credit toward future invoices, not a refund). If the account's only owner deletes their account (user menu > Delete my account), the subscription is cancelled immediately with the workspace, with no refund for the rest of the period.

5. Refunds

Fees are non-refundable except (a) as stated in Sections 11.2, 12.4 and 16.1 of the Terms of Service (a warranty failure we cannot correct, a material decrease or discontinuation of the Service, termination for PurVago's uncured breach, or your objection to a material change to the Terms), each of which entitles you to a pro-rata refund of prepaid, unused fees; (b) as stated in Section 16.3 of the Terms of Service (a force majeure event lasting more than 30 days); or (c) as required by applicable law.

6. Price changes

We may change subscription pricing and the platform fee in Section 8. For changes affecting your plan, we will email your admin address at least 30 days before the change, and changes take effect on your next renewal. You may cancel before the renewal if you do not accept the new price.

7. Failed payments and past-due accounts

If a charge fails, our processor may retry it over the following days and will email you. If payment remains unresolved 7 days after the first failed charge, we may mark the account past due and suspend access until the balance is settled. During a suspension you can still sign in to update your payment method and to export your data. You remain responsible for amounts owed.

8. Payment processing and platform fee

Card and bank payments are processed by Stripe. Two separate money flows apply:

• Your subscription to PurVago is charged on our Stripe account.
• Payments your own customers make to you (invoices) are processed on your connected Stripe account, and Stripe pays those funds to you. For these customer payments, PurVago charges a platform fee of 0.5% per payment, which Stripe deducts and remits to us. The rate changes only under Section 6. Stripe's own processing fees are separate and are your responsibility as the merchant.

You are responsible for your own Stripe account, its onboarding, and compliance with Stripe's terms.

9. Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes applicable to your subscription, except taxes on our net income.

10. Changes to these terms

We may update these Billing & Subscription Terms. Material changes are notified by email to your admin address at least 30 days before they take effect, as described in Section 16.1 of the Terms of Service, and prior versions are published at https://app.purvago.com/legal/archive.

Contact

Questions about billing? Contact billing@purvago.com.