PurVago — Terms of Service

Effective date: October 18, 2026 for accounts opened before September 18, 2026; on acceptance for accounts opened since · Last updated: September 23, 2026 · Previous versions

These Terms of Service (the "Terms") are a binding agreement between PurVago LLC, a Florida limited liability company that operates the PurVago platform (together with the platform, "PurVago", "we", "us", "our"), and the business that registers for the Service ("Customer", "you", "your"). By ticking the acceptance box and clicking "Create account" at registration, you accept these Terms and represent that you are authorized to bind the Customer. If you do not agree, do not create an account.

PLEASE READ SECTION 15 (DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER) AND SECTION 13 (LIMITATION OF LIABILITY) CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS.

1. Definitions

1.1 "Service" means the PurVago hosted software-as-a-service platform for cleaning-business operations — including estimating, scheduling, job and crew management, invoicing and payment collection, client portal, recurring plans, inventory, reporting, training ("Academy"), and related features — together with our websites, APIs, web app, the PurVago app for iPhone and iPad (the "iOS App"), and documentation. 1.2 "Customer Data" means all data, content, and materials the Customer or its Authorized Users submit to, or generate in, the Service, including data about the Customer's own clients, properties, jobs, estimates, invoices, staff, and Portal End Users. 1.3 "Authorized User" means an individual the Customer authorizes to use the Service under the Customer's account (e.g., owner/admin, office/dispatch, accounting, crew lead, crew). 1.4 "Portal End User" means a client of the Customer (e.g., a homeowner or property manager) who accesses the Customer-branded client portal or a public page the Customer sends them, such as a proposal, invoice, booking or signing page. 1.5 "Order" means the online subscription selection, order form, or plan the Customer purchases. 1.6 "Third-Party Services" means services not provided by PurVago that interoperate with the Service (e.g., Stripe, Twilio, QuickBooks, payroll providers such as Gusto, background-screening providers such as Checkr, mapping/geocoding, email delivery, property-data lookup, and AI model providers). 1.7 "AI Features" means those features of the Service that use artificial intelligence or machine learning, as described in the AI Features Disclosure (Section 1.9). 1.8 "Confidential Information" means non-public information disclosed by one party to the other in connection with the Service that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, PurVago's non-public product, pricing and security information, and the terms of any Order. It excludes information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without a duty of confidentiality. 1.9 "Policies" means the documents incorporated into these Terms, each available at the address shown: the Billing & Subscription Terms (https://app.purvago.com/legal/billing), the Privacy Policy (https://app.purvago.com/legal/privacy), the Data Processing Addendum (https://app.purvago.com/legal/dpa), the AI Features Disclosure (https://app.purvago.com/legal/ai), the Acceptable Use Policy (https://app.purvago.com/legal/acceptable-use), the Cookie Policy (https://app.purvago.com/legal/cookies), the Subprocessors list (https://app.purvago.com/legal/subprocessors), and the Portal Terms of Use (https://app.purvago.com/legal/portal-terms). 1.10 "Competitor" means a business whose principal product is software for scheduling, dispatching, estimating or invoicing cleaning or home-service work.

2. The Service; Accounts

2.1 Provision. Subject to these Terms, PurVago grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Term for its internal business purposes. 2.2 Business use only. The Service is offered to businesses and their staff, not to consumers. You represent and warrant that you are registering on behalf of a business entity or a sole proprietorship, for business purposes, and not as a consumer for personal, family, or household purposes. You must be at least 18 and able to form a binding contract. 2.3 Accounts & security. You are responsible for configuring roles and permissions, for all activity under your account and your Authorized Users' credentials, and for keeping credentials confidential. Notify us promptly of any unauthorized access at security@purvago.com. Each Authorized User must have a unique login; credential sharing is prohibited. 2.4 Seats. Where your plan limits the number of Authorized Users, we may confirm the count of active logins through the Service. If use exceeds your licensed seats, we will notify you, and you will either reduce usage within 14 days or pay for the additional seats at the then-current rate from the date the excess began. 2.5 Tenant administration. You are solely responsible for the roles you assign, the data you upload, the invoices you issue, the pricing you set, and the communications you send through the Service.

3. Customer Responsibilities & Acceptable Use

3.1 You will use the Service in compliance with these Terms, the Acceptable Use Policy (https://app.purvago.com/legal/acceptable-use), and all applicable laws (including consumer-protection, telemarketing/SMS, recording-consent, tax, employment, background-screening, and privacy laws). 3.2 You are responsible for obtaining all rights and consents needed to submit Customer Data and to have PurVago and its subprocessors process it — including consent to record voice/video (e.g., walkthrough recordings and voice dictation), to send SMS/email/call communications, and to store sensitive operational details such as property access codes. 3.3 You will not upload unlawful content, infringe third-party rights, or attempt to circumvent the Service's security or multi-tenant isolation.

4. Portal End Users

4.1 The client portal and public pages let your Portal End Users view estimates and invoices, approve add-ons, request scheduling, sign documents, and pay online. As between you and PurVago, you are responsible for your relationship with your Portal End Users, including your own terms, notices, refunds, service quality, and dispute handling. 4.2 Portal Terms of Use. Portal End Users use the portal and public pages under the Portal Terms of Use (https://app.purvago.com/legal/portal-terms), which the Service presents for acceptance before first portal access and at checkout. You will not modify, waive, or represent anything inconsistent with the Portal Terms of Use to your Portal End Users. 4.3 PurVago provides the portal as a tool; PurVago is not a party to any contract between you and your Portal End Users and does not perform, guarantee, insure, or supervise cleaning services. 4.4 Text messages. The Service can send transactional text messages (booking confirmations, reminders, "on my way" notices, invoice links and review requests) to Portal End Users. The Service provides an opt-in record, STOP/HELP handling and message-frequency controls, as described in Section 6A of the Privacy Policy (https://app.purvago.com/legal/privacy). You are responsible for enabling texts only for customers who have consented and for the content of the messages you configure. Recipients receive up to four messages per scheduled visit, message and data rates may apply, and every message supports STOP to opt out and HELP for help. Consent to receive texts is never a condition of booking a service. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of sharing described in the Privacy Policy, and that information is not shared with any third party.

4A. Background screening

4A.1 Where you order a background check or drug screen through the Service, the report is prepared by a consumer reporting agency (currently Checkr) under its own terms, which you accept when you connect your account. PurVago is not a consumer reporting agency, does not prepare or evaluate reports, and makes no employment decision. 4A.2 You certify that you will order reports only for a permissible purpose under the Fair Credit Reporting Act and applicable state law, that you have provided the required disclosures and obtained the candidate's written authorization, and that you are responsible for pre-adverse-action and adverse-action notices and any individualized assessment the law requires. 4A.3 The Service stores the report's status, the screening provider's recommended outcome label and a link to the report on the team member's record, visible to your owner, office and accounting roles only. You will limit access to and use of that information as the law requires.

5. Fees, Billing & Taxes

5.1 Subscription fees. You will pay the fees for your Order. Unless stated otherwise, fees are quoted and payable in USD, are billed in advance, and are non-refundable except as expressly stated in these Terms or the Billing & Subscription Terms, or as required by law. 5.2 Free trials. If a free trial is offered, it lasts 14 days and converts to a paid subscription unless cancelled before it ends. Before a trial starts we show the plan price and the date of the first charge. We may modify or discontinue trials at any time. 5.3 Auto-renewal and cancellation. Subscriptions renew automatically at the then-current rate for successive periods equal to the then-current term. You may cancel renewal at any time, effective at the end of the then-current billing period, from the Billing & Plan page or the billing portal. For annual terms, we will send a renewal reminder to your admin email at least 30 days before the renewal date. You authorize us (and our payment processor) to charge your payment method for renewals. Subscriptions, plan changes and add-ons are bought and managed only on our website (app.purvago.com/billing), not through Apple or the App Store; the iOS App opens that page in Safari and sells nothing itself. Apple does not bill, manage or refund PurVago subscriptions. 5.4 Payment processing to your clients (Stripe Connect). Online payments from your Portal End Users are processed through Stripe on your own connected Stripe account; you are the merchant of record for those transactions and are bound by Stripe's agreements. PurVago deducts a platform application fee from those transactions at the rate stated in Section 8 of the Billing & Subscription Terms; the rate changes only by email notice to your admin address, effective at your next renewal. PurVago does not hold your funds, is not a bank or money transmitter, and is not responsible for payout timing, chargebacks, refunds, reserves, or disputes handled by Stripe. 5.5 Taxes. Fees are exclusive of taxes. You are responsible for all taxes associated with your subscription (other than taxes on our net income) and for correctly configuring, collecting, and remitting any sales/VAT/GST on invoices you issue to your clients. Tax rates you enter and totals you generate are your responsibility. 5.6 Late/failed payment. If a charge fails or a payment is overdue, we may (a) retry the charge, (b) apply interest at the lower of 1.5%/month or the maximum allowed, and (c) after the 7-day grace period in Section 7 of the Billing & Subscription Terms, suspend the Service under Section 12. 5.7 Changes to fees. We may change subscription fees and the platform application fee effective at your next renewal by emailing your admin address at least 30 days before the renewal.

6. Customer Data; Ownership; License

6.1 Ownership. As between the parties, the Customer owns all Customer Data. PurVago claims no ownership of Customer Data. 6.2 License to operate. You grant PurVago a worldwide, non-exclusive license to host, copy, process, transmit, display, and use Customer Data solely to (a) provide, secure, and support the Service, (b) prevent or address technical or security issues, (c) comply with law, and (d) as otherwise instructed by you (including via the DPA). 6.3 Personal data. Where Customer Data includes personal data, the Data Processing Addendum (https://app.purvago.com/legal/dpa) applies and is incorporated by reference. You are the controller; PurVago is the processor. 6.4 De-identified data. PurVago may use data that has been de-identified so that it does not identify you, any individual, or any Portal End User to operate, secure, and improve the Service. PurVago will not attempt to re-identify such data, will maintain it in de-identified form, and will contractually obligate any recipient to the same. 6.5 AI Features. Use of AI Features is governed by the AI Features Disclosure (https://app.purvago.com/legal/ai), incorporated by reference. 6.6 Feedback. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction.

7. Third-Party Services

7.1 The Service integrates optional Third-Party Services. Your use of them is governed by their terms and privacy policies, and you are responsible for any accounts, keys, and fees. PurVago is not responsible for Third-Party Services and disclaims liability for their acts, omissions, availability, or data practices. 7.2 If a Third-Party Service becomes unavailable or changes, the related Service features may be affected without liability to PurVago.

8. Intellectual Property

8.1 PurVago and its licensors own all right, title, and interest in and to the Service, including all software, models, designs, and trademarks. Except for the limited rights expressly granted, no rights are granted to you. 8.2 You will not (a) copy, modify, or create derivative works of the Service; (b) reverse engineer or attempt to derive source code (except as law permits); (c) resell, sublicense, or provide the Service to third parties as a service bureau; (d) use PurVago's Confidential Information, non-public documentation, or the AI Features' model outputs to develop a competing product; or (e) remove proprietary notices.

9. Confidentiality

9.1 The receiving party will use the other party's Confidential Information only to perform under these Terms (and, for PurVago, as permitted by Section 6.4), protect it with reasonable care, and not disclose it except to personnel and advisors bound by confidentiality, or as required by law after notice where lawful. This Section does not limit the DPA's stricter obligations for personal data.

10. Service Levels, Support & Changes

10.1 We will use commercially reasonable efforts to keep the Service available, excluding scheduled maintenance, emergency maintenance, and events beyond our reasonable control. Any specific uptime commitments apply only if stated in a separate written SLA. 10.2 Support is provided as described in your plan or at support@purvago.com. 10.3 Support access to your workspace. To provide support, load data you ask us to import, investigate a problem, or respond to a security or abuse concern, authorized PurVago personnel may access your workspace, including by operating it with the same permissions as your owner/admin role ("Support Access"). Support Access is limited to what is reasonably necessary for the purpose, is used only by authorized personnel bound by confidentiality obligations, and is recorded in an audit log available to your administrators. We will not use Support Access to send messages to your clients, take payments, or change your billing except as you request. You may ask us to limit Support Access to specific requests by emailing support@purvago.com; note that some support and security tasks cannot be performed without it. 10.4 We may modify, add, or discontinue features. We will not materially decrease the core functionality of a paid plan during a paid term without notice; your remedy for a material decrease is described in Section 12.4.

11. Warranties & Disclaimers

11.1 Mutual. Each party warrants it has authority to enter these Terms. 11.2 Limited. We warrant that during the Term the Service will perform materially in accordance with the documentation in effect at the start of your then-current subscription term, under normal use. Your exclusive remedy for breach of this warranty is our correction of the non-conformity or, if we cannot do so within a reasonable time, termination and a pro-rata refund of prepaid, unused fees. 11.3 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN SECTION 11.2, THE SERVICE, INCLUDING ALL AI FEATURES, OUTPUTS, ESTIMATES, COST/MARGIN CALCULATIONS, SCHEDULING SUGGESTIONS, TRANSCRIPTIONS, AND PROPERTY DATA, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OR CALCULATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE. DESCRIPTIONS OF HOW THE SERVICE OPERATES IN THE POLICIES ARE DESCRIPTIONS, NOT WARRANTIES. PURVAGO IS NOT A PROFESSIONAL SERVICES, LEGAL, TAX, ACCOUNTING, INSURANCE, OR FINANCIAL ADVISOR, AND THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT.

12. Term; Suspension; Termination

12.1 Term. These Terms begin when you first accept them and continue for the subscription term stated in your Order, renewing per Section 5.3. 12.2 Termination for cause. Either party may terminate if the other materially breaches and fails to cure within 30 days of written notice. We may terminate on 7 days' written notice, without a cure period, for a breach of Section 3, Section 8, or the Acceptable Use Policy, and immediately where continued use presents a security risk, harm to others, or legal exposure to PurVago. 12.3 Suspension. We may suspend or limit access, in whole or in part, for non-payment after the grace period, a security risk, or a suspected violation of these Terms. Suspension is enforced at the platform level, and a suspended account may be prevented from taking billable or operational actions. Suspension will not disable your ability to export Customer Data using the Service's export tools. We will use reasonable efforts to give notice by email to your admin address before or promptly after a suspension. 12.4 Refunds on termination. You may cancel renewal per Section 5.3. If we materially decrease core functionality of your paid plan or discontinue the Service during a paid term, or if you terminate these Terms for PurVago's uncured material breach under Section 12.2, you may terminate and we will refund prepaid, unused fees on a pro-rata basis as your sole remedy. 12.5 Effect of termination. On termination, your right to use the Service ends. For 30 days after the later of termination or restoration of export access, you may export Customer Data using available tools; thereafter we will delete or return Customer Data as described in Section 10 of the DPA, subject to legal retention requirements. Exception: if the Customer's only owner deletes their own account in the Service (user menu > Delete my account), that is an instruction to delete the whole workspace at once; it is deleted immediately and permanently, with no export period, and the subscription is cancelled without refund of the current period. Deleting a client through the Service removes that client's associated records from your workspace. Fees owed survive termination. Sections that by their nature should survive (including 5.4–5.7, 6, 8, 9, 11.3, 13, 14, 15, 16) survive.

13. Limitation of Liability

13.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, OR FOR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 13.2 Cap. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO PURVAGO FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. The foregoing cap does not apply to: (a) Customer's indemnification obligations under Section 14.1; (b) either party's breach of Section 9 (Confidentiality); (c) Customer's breach of Section 8 (Intellectual Property) or the Acceptable Use Policy; (d) amounts owed by Customer under Section 5; or (e) a party's gross negligence, willful misconduct, or fraud. 13.3 Payments carve-out. PurVago is not liable for the acts or omissions of payment processors or for chargebacks, refunds, payout delays, reserves, or fund losses arising from Third-Party Services; disputes over such matters are between you and the relevant provider and/or your Portal End User. 13.4 Exceptions. Some jurisdictions do not allow certain limitations; to the extent prohibited, the limitation applies to the maximum extent permitted. Nothing limits liability that cannot be limited by law (e.g., a party's fraud or willful misconduct, or death/personal injury caused by negligence where non-excludable). 13.5 Basis of the bargain. The parties agree these limitations are an essential basis of the bargain and reflect the allocation of risk.

14. Indemnification

14.1 By Customer. You will defend, indemnify, and hold harmless PurVago and its affiliates, officers, and personnel from and against any third-party claim, and related losses, arising from (a) Customer Data; (b) your or your Authorized Users' use of the Service; (c) your relationship with, services to, invoices issued to, or communications sent to your Portal End Users or clients; (d) your violation of law or these Terms (including consent, tax, SMS/telemarketing, employment, background-screening, and recording-consent obligations); or (e) your use of AI outputs. 14.2 By PurVago. We will defend you against a third-party claim alleging the Service, as provided by us and used in accordance with these Terms, infringes such third party's intellectual-property rights, and will pay resulting damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, Third-Party Services, modifications not made by us, or use in violation of these Terms. If the Service is or may become subject to an infringement claim, we may (i) obtain a right to continue use, (ii) modify or replace the affected part, or (iii) terminate the affected part with a pro-rata refund. This Section states our entire liability for infringement. 14.3 Procedure. The indemnified party will promptly notify the indemnifying party and reasonably cooperate. The indemnifying party controls the defense, except that PurVago may elect to control the defense of any claim against it at the Customer's reasonable expense, with the Customer retaining the right to consent to any settlement that imposes an obligation on the Customer (consent not unreasonably withheld). No settlement imposing liability or admission on the indemnified party may be made without its consent (not unreasonably withheld).

15. Dispute Resolution; Mediation; Binding Arbitration; Class-Action Waiver

Please read this Section carefully. 15.1 Informal resolution. Before starting a formal proceeding, the parties will try in good faith to resolve any dispute by sending a written notice describing the dispute to legal@purvago.com (or, to you, to your admin email) and negotiating for at least 30 days. 15.2 Mediation. If unresolved, the parties may by mutual agreement attempt to settle the dispute by confidential, non-binding mediation administered by the American Arbitration Association (AAA) under its mediation rules, in Santa Rosa County, Florida, with fees shared equally. Mediation is not a condition of arbitration. 15.3 Binding arbitration. Any dispute not resolved under Section 15.1 will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its then-current commercial rules, by a single arbitrator, seated in Santa Rosa County, Florida, conducted in English. If AAA is unavailable or declines to administer the arbitration, it will be administered by JAMS under its comparable rules. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator decides arbitrability. For a claim of USD 10,000 or less, PurVago will pay the arbitration filing and arbitrator fees in excess of the amount the claimant would pay in court, unless the arbitrator finds the claim frivolous. 15.4 Class-action & jury waiver; mass filings. TO THE EXTENT PERMITTED BY LAW, DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. If 25 or more similar demands are filed by or with the assistance of the same counsel, the parties agree the demands will be resolved in batches of no more than 25, with the first batch treated as bellwether cases, and the remaining demands stayed until those are resolved. If the class-action waiver is unenforceable as to a claim, that claim proceeds in court and the rest of this Section still applies. 15.5 Exceptions. Either party may (a) seek injunctive or equitable relief in court to protect intellectual property or Confidential Information, (b) bring an individual claim in small-claims court if it qualifies, and (c) bring an action in the state or federal courts located in Santa Rosa County, Florida to collect amounts owed under Section 5, and Sections 15.1 through 15.3 do not apply to such actions. 15.6 Governing law. These Terms are governed by the laws of the State of Florida, USA, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. Subject to Sections 15.1–15.4, the exclusive venue for permitted court actions is Santa Rosa County, Florida. 15.7 Time limit. Any claim against PurVago must be brought within one (1) year after it arises, to the extent permitted by law. This limit does not apply to PurVago's claims for unpaid fees or for breach of Section 8 or Section 9.

16. General

16.1 Changes to these Terms. We may update these Terms. For a material change, we will email your admin address at least 30 days before the change takes effect and post the new version with its effective date. Changes do not apply to disputes that arose before their effective date. If you object to a material change, you may terminate before its effective date and receive a pro-rata refund of prepaid, unused fees; continued use after the effective date constitutes acceptance. Prior versions are published at https://app.purvago.com/legal/archive. 16.2 Assignment. You may not assign these Terms without our consent, except to a successor in a merger or sale of all or substantially all assets that is not a Competitor. We may assign these Terms to an affiliate or a successor, and any assignee will be bound by these Terms and the DPA with respect to Customer Data. Void assignments have no effect. 16.3 Force majeure. Neither party is liable for delay or failure due to events beyond its reasonable control (e.g., natural disasters, outages, war, labor disputes, acts of Third-Party Services, or governmental action). If a force majeure event prevents PurVago from providing the Service for more than thirty (30) consecutive days, either party may terminate and the Customer will receive a pro-rata refund of prepaid, unused fees. 16.4 Notices. Legal notices to PurVago go to legal@purvago.com and PurVago LLC, 5964 King George Parkway, Pace, FL 32571. Notices to you of fee changes, material changes to these Terms, suspension, or termination will be sent by email to your account's admin email, and may also be shown in the Service; other notices may be given in the Service. 16.5 Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment. 16.6 No third-party beneficiaries. There are no third-party beneficiaries except as expressly stated (e.g., indemnified parties, and Apple under Section 16.11). 16.7 Severability; waiver. If any provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. Failure to enforce is not a waiver. 16.8 Entire agreement; order of precedence. These Terms, together with the Data Processing Addendum, the Billing & Subscription Terms, the AI Features Disclosure, the Acceptable Use Policy, the Privacy Policy, the Cookie Policy, the Subprocessors list, the Portal Terms of Use, and any Order, constitute the entire agreement and supersede prior agreements on the subject. In the event of conflict, the order of precedence is: (1) the DPA (for personal-data matters), (2) an executed Order, (3) the Billing & Subscription Terms (for fees, billing, and cancellation), (4) these Terms, (5) the other Policies. 16.9 Export & sanctions. You represent you are not subject to sanctions or located in an embargoed region and will comply with export-control and sanctions laws. 16.10 U.S. government. The Service is "commercial computer software" provided with restricted rights under applicable FAR/DFARS clauses. 16.11 The iOS App and Apple. If you or your Authorized Users download the iOS App from Apple's App Store: (a) these Terms are between you and PurVago only, not Apple, and PurVago, not Apple, is solely responsible for the iOS App and its content; (b) your license to use the iOS App is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in Apple's Media Services Terms; (c) Apple has no obligation to provide maintenance or support for the iOS App; support is provided by PurVago at support@purvago.com; (d) the iOS App is free; to the extent any warranty applies, if the iOS App fails to conform to it you may notify Apple, and Apple's only obligation is to refund any price paid for the iOS App (which is none); Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are PurVago's responsibility to the extent these Terms provide; (e) PurVago, not Apple, is responsible for addressing any claims relating to the iOS App or your use of it, including product-liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer-protection, privacy or similar claims; (f) if a third party claims the iOS App or your use of it infringes their intellectual property, PurVago, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim to the extent these Terms provide; (g) you represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties; (h) you must comply with any applicable third-party terms (such as your wireless carrier's) when using the iOS App; and (i) Apple and its subsidiaries are third-party beneficiaries of this Section 16.11 and, once you accept these Terms, may enforce it against you. Questions, complaints or claims about the iOS App go to PurVago at legal@purvago.com or the address in Section 16.4.

Contact: legal@purvago.com · PurVago LLC, 5964 King George Parkway, Pace, FL 32571 · https://purvago.com