PurVago — Portal Terms of Use

Effective date: September 18, 2026 · Last updated: September 23, 2026 · Previous versions

These Portal Terms of Use (the "Portal Terms") apply to you when you use a client portal or a public page that a cleaning company (your "Cleaning Company") sends you through PurVago: for example, a proposal, estimate, invoice, booking page, payment page, or a document to sign (together, the "Portal"). The Portal is software provided by PurVago LLC, a Florida limited liability company ("PurVago", "we"). By ticking the acceptance box when you first sign in to the Portal, or by paying, booking, approving, or signing through a public page, you accept these Portal Terms. If you do not agree, do not use the Portal; you can deal with your Cleaning Company directly instead.

1. Who you are dealing with

1.1 Your Cleaning Company is your service provider. It sets its prices, schedules the work, performs the cleaning, issues your invoices, and handles refunds and complaints. Any agreement about the cleaning is between you and the Cleaning Company. 1.2 PurVago provides the software the Cleaning Company uses. PurVago is not a party to your agreement with the Cleaning Company and does not perform, guarantee, insure, or supervise cleaning services.

2. Payments

2.1 Online payments are processed by Stripe on the Cleaning Company's own Stripe account. The Cleaning Company is the merchant of record; the charge on your statement is from the Cleaning Company. PurVago does not hold your money and does not store your full card number. 2.2 Refunds, disputes, and receipts are handled by your Cleaning Company. If you dispute a charge with your bank, the dispute is between you and the Cleaning Company. 2.3 A tip you add on a payment page is passed to the Cleaning Company for its crew.

3. Text messages and email

3.1 You receive text messages only if you opted in, by ticking the consent box on a booking page (unticked by default) or by telling the Cleaning Company yes. Texts are about your service: confirmations, reminders, "on my way" notices, invoice links, and a request for a review. Message and data rates may apply. Reply STOP to stop and HELP for help. 3.2 You will receive up to four messages per scheduled visit; how often you hear from us depends on how often you book. Consent to receive texts is not a condition of booking any service.

3.3 Your mobile number is used only to send these messages and is never sold or rented. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of sharing described in these Terms, and that information is not shared with any third party.

4. Your information and your home

4.1 The Cleaning Company controls the information it keeps about you, including your address and any entry details (gate, alarm or lockbox codes, key location, pets, instructions). PurVago processes that information on the Cleaning Company's behalf under the PurVago Privacy Policy (https://app.purvago.com/legal/privacy) and Data Processing Addendum. To see, correct, or delete your information, ask your Cleaning Company; PurVago will help it respond. 4.2 If the Cleaning Company records a walkthrough of your home or takes photos during a visit, it does so under its own arrangement with you. If you send photos of your home through a video-estimate link, you choose with an unticked box whether AI may read them to size the job; if you tick it, the photos and your note are sent to OpenAI, an AI service that does not use them to train its models (see https://app.purvago.com/legal/ai). If you leave it unticked, no AI reads them and the Cleaning Company reviews them itself. 4.3 You can delete your Portal login from the Portal's account menu (tap your initials, then Delete my account) at any time. The same menu links to the Privacy Policy and these terms, and lets you contact the Cleaning Company or PurVago support. Your Cleaning Company keeps its own business records about you.

5. Signing documents

When you sign a document through the Portal, you agree to sign electronically and that your electronic signature is as binding as a handwritten one (U.S. ESIGN Act). The Portal records the date, time, IP address and browser used to sign, and gives both you and the Cleaning Company a copy.

6. Using the Portal

You will use the Portal only for your own dealings with the Cleaning Company, keep your sign-in private, and not attempt to access anyone else's information or to interfere with the Portal.

7. No warranties

THE PORTAL IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PORTAL WILL BE UNINTERRUPTED OR ERROR-FREE. Nothing in these Portal Terms limits any warranty your Cleaning Company gives you about its services.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURVAGO WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR THE ACTS OR OMISSIONS OF YOUR CLEANING COMPANY, AND PURVAGO'S TOTAL LIABILITY TO YOU ARISING OUT OF THE PORTAL WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD 100). Some jurisdictions do not allow certain limitations; to that extent they apply as far as the law permits. Nothing limits liability for fraud, willful misconduct, or death or personal injury caused by negligence where it cannot be limited by law.

9. Disputes with PurVago

9.1 Talk to us first. If you have a dispute with PurVago about the Portal, email legal@purvago.com and we will try to resolve it with you within 30 days. 9.2 Arbitration. Any dispute between you and PurVago that we cannot resolve will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in the county where you live or by video, in English. PurVago will pay any filing and arbitrator fees above what you would pay to file in court. Either of us may instead bring an individual claim in small-claims court. The arbitrator decides arbitrability. If the AAA is unavailable, JAMS will administer the arbitration under its comparable rules. 9.3 No class actions. TO THE EXTENT PERMITTED BY LAW, DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND YOU AND PURVAGO EACH WAIVE ANY RIGHT TO A JURY TRIAL. If this waiver is found unenforceable for a claim, that claim proceeds in court and the rest of this section still applies. 9.4 Opt-out. You may opt out of arbitration by emailing legal@purvago.com within 30 days of first accepting these Portal Terms, with your name, the email you use for the Portal, and a statement that you opt out. Opting out does not affect any other part of these Portal Terms. 9.5 Law. These Portal Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and, where a court action is permitted, by the courts located in Santa Rosa County, Florida or in the county where you live. 9.6 Disputes with your Cleaning Company are between you and it and are not covered by this section.

10. Changes

We may update these Portal Terms. Changes take effect when posted with a new date, and we will ask you to accept material changes the next time you sign in to the Portal. Changes do not apply to disputes that arose before their effective date. Prior versions are published at https://app.purvago.com/legal/archive.

11. Contact

PurVago LLC · legal@purvago.com · 5964 King George Parkway, Pace, FL 32571 · https://purvago.com